At htophotels we understand that questions may arise about our hotels and services, which is why we have prepared a section of frequently asked questions to help you find the information you need. Find answers about reservations, check-in and check-out times, services and much more.
Do not hesitate to consult it before making your reservation or during your stay!
FLEXIBLE RATE
All bookings made on this website htophotels.com with the flexible rate include free cancellation up to 48 hours before the arrival date*.
For all bookings cancelled 2 days or less before the arrival date, the first night of the stay will be charged. (Understanding that the day starts at 00:01 midnight)
Bookings that are not cancelled or do not show up will incur a penalty of 100% of the booking cost.
*Special conditions for the htop BCN City hotel
All bookings made on this website for htop BCN City with the flexible rate include free cancellation up to 7 days before the arrival date.
For all bookings cancelled 7 days or less before the arrival date, the first night of the stay will be charged. (Understanding that the day starts at 00:01 midnight)
Bookings that are not cancelled or do not show up will incur a penalty of 100% of the booking cost.
NON-REFUNDABLE RATE WITH UNLIMITED MODIFICATIONS OPTION
With this rate, cancellation is not allowed, only unlimited modifications to your booking. Changes can be made up to 7 days prior to your arrival date. After this period, you will lose the option to modify your booking, and the total amount paid will not be refunded. If the modification results in a lower price than the amount paid, the difference will not be refunded. Conversely, if the change results in a higher price, the difference must be paid at the time of modification.
To cancel click here or call us on T. +34 93 766 44 22
You can modify any data (dates, number of people, rooms, extras or even the hotel) as long as it is before the cancellation policy is applied. Modify your reservation here
You can also contact us at +34 93 766 44 22 and we will help you with your request.
Changes will always be subject to the availability and updated price of the establishment.
The code must be entered in the corresponding section of the booking engine/search engine of our website, when you select the hotel, the dates, the number of rooms and the number of people.
Tourist tax: 0,66€ per person/night in 3 star hotels, 1,32€ per person/night in 4 star hotels and 5,50€ per person/night in 2 star hotels located in Barcelona city.
Not included in the price of the booking. To be paid on arrival at the hotel.
This tax does not apply to persons under 17 years of age and is only applicable for the first 7 nights of stay.
You can pay in advance any time up to two days upon arrival requesting this to info@htophotels.com. You will receive a fully secured link to our bank to pay with your credit card. Your reservation conditions will remain unchanged and if you cancel within the free of charge conditions, you will be reimbursed.
Paying this way, you will speed up the check in process and will receive a welcome gift.
Unless stated on your reservation, you have to pay upon arrival during the check in, or you can advance the payment as described in the previous point, benefiting from the advantages of doing so.
At the time of booking, we will ask for your credit or debit card number (VISA, VISA ELECTRON, MASTER CARD or AMERICAN EXPRESS) to guarantee the reservation, payment will be made directly at the hotel, unless you contact us to make the payment in advance.
Once at the hotel, payment can be made in cash (maximum 1.000€) or by credit or debit card (VISA, VISA ELECTRON, MASTER CARD or AMERICAN EXPRESS).
Disponemos de habitaciones con capacidad para 6 personas en nuestro htop Royal Sun Suites (Santa Susanna) y en el htop Caleta Palace (Platja d'Aro). Puedes contratarlos directamente en esta web.
Please contact us directly or send an email to info@htophotels.com
From 6 rooms upwards, the hotel may apply special contract conditions.
We are open 24/7. Your booked room will be available from 14:00h at the latest. An earlier check-in is possible if the room is available.
The booked room is available until 10:00h on the agreed day of departure. We can offer a late check-out until 18:00h. This service will be charged with an extra fee per room. This offer may be considered based on availability. If interested, please book additionally in the reception.
Decent dress and correct behavior are required. Anyone who does not meet these conditions can be excluded immediately.
For hygiene and cleanliness reasons, the mandatory swimwear for everyone in the establishment is a clean one or two piece bathing suit and for bathing use only.
This lycra swimsuit covers at least the part located between the upper part of the thighs and the waist and at most the part located above the knees and above the elbows. In the latter case, it will necessarily be a one-piece swimsuit.
The first service of half board and full board is dinner. If you wish to make any of the changes described below, you must inform the hotel well in advance.
If you have half board and do not arrive in time for the first dinner, all the dinners of your stay will be substituted by the lunch service.
If you have full board, the first dinner may be substituted for lunch on the day of departure.
There is also the option to request in advance that we prepare a cold dinner for you when you arrive at the hotel.
Changes will always be subject to the availability of the establishment.
Before arriving at the hotel, you can change your meal plan by modifying your booking.
Once you are already staying at the hotel, you can also change your booking to change your meal plan by contacting reception directly. Note: There is no option to book the following types of board directly from the hotel: half board SILVER and full board SILVER (this board includes drinks in the restaurant: water, soft drinks, beer and wine).
Changes will always be subject to the availability of the establishment.
Before arriving at the hotel, you can change your room type by modifying your reservation, taking into account the difference in price.
Once you are at the hotel, you can also request the change at reception, paying the supplement per room type.
Changes will always be subject to the availability of the establishment.
Once you are at the hotel, you can ask for it at reception, paying the corresponding supplement.
Changes will always be subject to the availability of the establishment.
If you have full board, you can substitute a contracted meal for a picnic, by informing reception the day before, before 19:00h.
The hotel may apply special conditions for groups.
Only the following packages include drinks in the restaurant:
If you have a food intolerance, you should contact the hotel directly or our Call Centre to discuss your case.
If you are lactose intolerant, coeliac, allergic or sensitive to gluten, you can indicate this in the comments on your booking or by contacting us so that we can take it into account.
If you are vegan, you will find different options without any animal products in the salad and vegetable island of our buffet.
You should contact the hotel directly or our Call Centre to discuss your case.
Even if you are not staying at the hotel, you can access the restaurant, paying the corresponding fee.
Subject to the restaurant's capacity and the hotel's availability.
If you think you may have left something at the hotel, please provide us with your booking reference, by contacting the hotel directly, so that we can make the necessary checks. We will contact you as soon as possible.
Our spas are exclusively for guests staying at the hotel.
Yes, our pools and spas are available from the opening to the closing of all our hotels.
At htophotels we have free wifi in all our hotels.
In hotels that offer this service, you can book your parking space directly at the hotel.
Subject to availability.
THIS SERVICE IS ONLY AVAILABLE FOR DIRECT BOOKINGS ON HTOPHOTELS.COM OR CENTRAL RESERVATIONS.
Our htop Royal Sun Suites accepts dogs for 10€/day. Direct payment at reception. [Maximum 1 pet/room. Maximum 10 Kg].
We will provide you with (Delivery at reception - CHECK IN)
Conditions: The pet must be leashed in the common areas of the hotel. Restricted access in the restaurant, bar and pool area.
As an Only Adults hotel we have the htop Amaika, located in Calella.
