- FAQs
- Cancellation policyCancellation conditions
All bookings made on this website htophotels.com have free cancellation up to 48 hours before the date of arrival.
Any reservation cancelled 2 days or less before the arrival date will be charged for 1 night's stay. (On the understanding that the day starts at 00:01 midnight).
In case of NO SHOW, 100% of the reservation will be charged.
To cancel click here
Check in onlineCan I pre register in the hotel?You can complete the Pre Arrival Form now (latest one hour upon arrival) and help us having all information ready for a quick check in at the reception at the day of arrival. Click here
PrepayCan I pay before arrival? What are the advantages?You can pay in advance any time up to two days upon arrival requesting this to online@htophotels.com. You will receive a fully secured link to our bank to pay with your credit card. Your reservation conditions will remain unchanged and if you cancel within the free of charge conditions, you will be reimbursed. Paying this way, you will avoid to use the pin pad on the payment terminal of the reception. Moreover you will speed up the check in process and will receive a welcome gift.
Payment at the hotelDo I have to pay upon arrival?Unless stated on your reservation, you have to pay upon arrival during the check in, or you can advance the payment as described in the previous point, benefiting from the advantages of doing so.
Check inYou can check in at any time at the hotelWe are open 24/7. Your booked room will be available from 14:00 at the latest. An earlier check-in is possible if the room is available.
Check outWhen I have to check out?The booked room is available until 10:00 on the agreed day of departure. We can offer a late check-out until 18:00. This service will be charged with an extra fee per room. This offer may be considered based on availability. If interested, please book additionally in the reception.
Internal rulesSwimming poolsDecent dress and correct behavior are required. Anyone who does not meet these conditions can be excluded immediately.
For hygiene and cleanliness reasons, the mandatory swimwear for everyone in the establishment is a clean one or two piece bathing suit and for bathing use only.
This lycra swimsuit covers at least the part located between the upper part of the thighs and the waist and at most the part located above the knees and above the elbows. In the latter case, it will necessarily be a one-piece swimsuit.