These general contracting conditions regulate the booking of stays and services offered through the website www.htophotelsl.com, owned by EVERGREEN 2000 S.L. with Tax Identification Number B-61333845 and registered office at Palafolls (08389 – Barcelona-Spain), Riera d’en Jordà, s/n, Tel. (+34) 93 766 44 22, e-mail: online@htophotels.com; hereinafter "htophotels".
In this document we will refer to "the Client", who is the person who makes the reservation of the accommodation offered through the website, and "htophotels".,which is us.
The Client must read and accept these Terms and Conditions and the information on the conditions of the room he/she intends to book at htophotels, before proceeding to formalise the reservation. Acceptance will be made expressly by clicking on the box "I have read and accept the legal conditions and the cancellation policy", which will appear during the booking process. By doing so, the Client confirms that he/she is of legal age and has the legal capacity to contract the accommodation services offered by htophotels.
PROCEDURE FOR MAKING A RESERVATION
The Client shall select on the website the room he/she wishes to book at the htophotels establishment, as well as the period during which he/she wishes to stay. The prices indicated on the screen are expressed in the currency chosen by the Client, although the official and real price of the stay will be the one established in euros, with indication of the inclusion or not of the applicable taxes. Any concept that is not expressly included in the information on the accommodation, such as extras requested by the Client, tourist tax or other types of services, shall not be considered to be included in the price.
In the booking process, the Client must provide his or her identification data. The information marked with an asterisk is obligatory.
The contract will be considered to be completed once htophotels sends the Client an e-mail confirming that the booking has been made, which htophotels will send as soon as possible and in any case within 24 hours of the booking request made by the Client. It is the Client's responsibility to check the booking confirmation and to notify htophotels in writing of any errors detected in the booking. The e-mail received by the Client will serve as proof of the booking.
Occasionally the client may wish to make changes (e.g. change of name or dates). Any changes to your booking must be communicated to htophotels, by email online@htophotels.com or by telephone (+34) 93 766 44 22, at least 48 hours before the date of arrival.
If the Client wishes to purchase a promotional offer, he/she must contract it during the time it is valid, which will correspond to the time the offer is available on the htophotelsl website, and in this case the conditions specifically referring to the offer will apply.
PAYMENT
Payment for the stay must be made upon arrival at htophotels during check-in, or if you wish, you can pay in advance at any time up to two days before your arrival by requesting it at online@htophotels.com. In this case, the Client will receive a totally secure link to htophotels’ bank so that he/she can make the payment with his/her credit card.
CHECK-IN AND CHECK-OUT
Check-in: The room will be available from 14:00 hours.
Check-out: The reserved room is available until 10:00 a.m. on the agreed day of departure. htophotels offers late check-out until 18:00h, this service will have an extra charge per room and will depend on the availability of htophotels. Late check-out requests must be made directly to the reception of htophotels.
TOURIST TAX
The tax on stays in tourist establishments is not included in the price, and will be the one established at any given time by the Competent Authority.
PET ACCEPTANCE POLICY
Pets are only allowed in the htop Royal Sun Suites. The rest of the hotels in the chain do not accept pets, with the exception of guide or assistance dogs, which have full access to all the facilities of our hotels, including the common areas of the bar and dining room.
The following are the relevant conditions and restrictions for guests wishing to stay with dogs up to a maximum of 10 kg at the htop Royal Sun Suites.
- To make use of this option, it is necessary to book through the official website htophotels.com.
- There is a daily rate of €10 per dog per stay (maximum 2 per room). Includes 1 bed, 2 water bowls, 1 toy and extra towels.
- The corresponding payment will be made directly at the hotel reception during check-in.
- In all common areas of the hotel, dogs are required to be properly leashed for the safety and comfort of other guests.
- Dogs are restricted access to the restaurant, bar and pool areas.
- It is absolutely forbidden to leave dogs unattended in the room.
It is essential that guests wishing to travel with their dogs to htop Royal Sun Suites familiarise themselves with these conditions and adhere to them strictly, in order to ensure a pleasant and respectful stay for all our guests.
CANCELLATIONS
Reservations can be cancelled free of charge up to 48 hours before the date of arrival directly from the htophotels website at the following link: CANCEL RESERVATION. If the Client cancels with less notice, he/she will have to pay a cost equivalent to the first night of the booked stay. If the Client does not show up at htophotels and the reservation has not been cancelled, he/she will have to pay 100% of the cost of the reservation.
Force majeure
If htophotels is unable to provide the reserved rooms due to force majeure, the reservation will be cancelled without the right to claim by the Client, and htophotels will refund the amounts paid by the Client, if the reservation has been paid for in advance.
WITHDRAWAL
Art. 103 section l) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, establishes as an exception to the right of withdrawal provided for in Art. 102 of the aforementioned regulation, "the supply of accommodation services for purposes other than as a dwelling, transport of goods, car hire, food or services related to leisure activities, if the contracts provide for a specific date or period of performance. "
This website offers accommodation services for purposes other than as a dwelling, with a specific date of performance, so the right of withdrawal does not apply, although, as stated in the section on cancellations, bookings may be cancelled free of charge up to 48 hours before the date of arrival.
CUSTOMER SERVICE
For any communication, incident or complaint, the Client can contact htophotels by telephone (+34) 93 766 44 22, or by e-mail online@htophotels.com.
We recommend the Client to read the frequently asked questions section of our website, in order to solve any doubt he/she may have about the functioning of htophotels.
LEGAL DOCUMENTATION
htophotels is not responsible in the event that its clients do not have the personal and family documentation in order required by Spanish laws and regulations. It is the sole responsibility of the Client to ensure that their documentation, such as passports, visas or other documents necessary for their stay in the country, are current and valid for the duration of their stay at htophotels.
In the event that the immigration or customs authorities request personal and family documentation, and the Client is unable to present it in order, htophotels will not assume any responsibility and reserves the right to inform the competent authorities.
Clients are strongly advised to verify the documentation requirements necessary for their stay in Spain and to comply with all applicable laws and regulations. Any consequences arising from failure to comply with legal requirements shall be the sole responsibility of the Client.
NULLITY OF CLAUSES
If any clause included in these contracting conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect that clause or that part of it that is null or ineffective, with the rest of the conditions remaining in force.
NOTIFICATIONS
Any notification or requirement that the parties may have to give each other in relation to the contracting of reservations or these Conditions of Contract must be made in writing and shall be understood to have been duly made if it has been sent to the e-mail address that each party may indicate to the other for this purpose.
APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.
Any controversy arising in the application or interpretation of these conditions, as well as the existing contracts between the parties, shall be submitted to the Courts and Tribunals of the Client's domicile when the latter is a consumer or user in accordance with art. 3 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws; otherwise, the Courts and Tribunals closest to Palafolls shall have jurisdiction.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a platform for online dispute resolution, which is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES
htophotels reserves the right to make changes at any time to our website as well as to these Terms and Conditions. Changes to essential elements shall not affect contracts already stipulated, unless the Client has expressly accepted the modified conditions.
