This web site and our company are fully compliant with Spanish Law, Personal Data Protection Act 15/99 and Information Society Services and Electronic Commerce Act 34/2002.
When do we collect data?
We can collect data on you from a variety of different sources these include.
1. When you purchase products or services from the site or via any of our other distribution channels.
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys;
In any of the above cases the data we collect could be personal data.
What do we do with your personal information?
When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.
By subscribing to our ‘H·TOP Hotels & Resorts Group e-list’ SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.
H·TOP Hotels & Resorts Group retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.
Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.
Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
Third Party Cookies. You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.
Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."
Third Party Advertising
The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.
In Spain we operate and are registered in accordance with applicable data protection legislation, LSSI & LOPD.
H. TOP Hotels & ResortsGroup Newsletter subscribers have the option to opt-out of receiving further information from us.
To change your e-mail address details send an e-mail with your correct details to: firstname.lastname@example.org
If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.
If you have any questions or concerns about the information we hold about you, you can also contact us.
The system may cause unintentional errors on Booking prices. In case a user executes a reservation with a wrong price, H·TOP Hotels & Resorts reserves the right to offer an alternative offer according to the correct value or cancel the reservation if the client does not agree, within 72 hours.